Understand where customers pick up and drop off throughout a new sale or upsell process, identify common product issues, and ultimately turn customer support into a revenue generator.
Track self-service and live support resolution rates, how each piece of support content is performing, and when customers abandon troubleshooting — all from one dashboard.
Turn qualitative customer feedback from automated support and live agent conversations into product improvements by identifying the root causes of broken components, confusing interfaces, and more.
With Mavenoid’s API, fetch secure data from live agent and self-service conversations in real-time, transfer it to your data warehouse, and process it with your current business intelligence tools.
