Most support leaders are being asked to do more with less. PetSafe took that constraint and turned it into a competitive advantage.
In this session, Lizbeth Felice shares how they built on their success with digital self-service to launch and scale Voice Assist across multiple brands. You’ll see how their team reduced tickets, simplified their support stack, and continues to expand high-impact use cases with confidence.
Learn how Eve Home customers benefit when product details are pre-filled using Mavenoid's PIM integration, making support faster, simpler, and frustration-free.
In this session, you’ll learn how Broan-NuTone expanded its support strategy across digital and voice channels to create a unified, consistent experience — now supporting complex needs like guiding customers to the right spare part, no matter how or where their journey begins.
