Voice Assist is an AI Agent that speaks with customers in their own language, providing personalized, real-time assistance to help them discover, buy, and troubleshoot products and devices.
Voice Assist automatically resolves L1 support calls while collecting details for higher-tier requests before handing them off to an available agent. With Mavenoid’s smart triaging, call centers can reduce costs by answering more calls with fewer agents.
76% of consumers prefer phone support over chat and email. Voice Assist is intelligent enough to handle nuanced requests while also covering a wide range of common questions. When images, video, or payment information is needed, Voice Assist texts callers a link.
