Voice Assist is an AI Agent that speaks with customers in their own language, providing personalized, real-time assistance to help them discover, buy, and troubleshoot products and devices.
Use Mavenoid Voice Assist to resolve more calls, reduce handling times, and scale support without adding headcount.
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
47% self-service resolution rate
46% self-service resolution rate
40% less time spent
on warranty claims
46% self-service resolution rate
46% self-service resolution rate
80% support
request automation
80% support
request automation
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
16% less field-service bookings
From the very first word, Voice Assist's AI understands what customers need and adapts in real time to their product and situation.
Like your best agents, it listens, interprets and responds naturally to guide callers step by step to the right outcome without menus, repetition or long queues.
Real-world support often needs more than words. When issues are complex, physical, or high-stakes, Voice Assist extends the conversation with multimodal guidance.
Customers receive an SMS link that opens the right next step, whether it is a visual walkthrough, an interactive form, troubleshooting guidance, or a direct path to the spare part they need.
With built-in call memory, Voice Assist carries context across calls and channels so customers never have to repeat themselves.
Every interaction picks up where the last one left off, leading to faster resolutions, less downtime, and a frustration-free experience.
Voice Assist applies a real-time decision layer to each call, filtering out sensitive or high-risk requests and routing them seamlessly to the right agent or channel.
You decide when to automate and when to escalate, giving you full control over customer experience and compliance.
Some problems need more than conversation. With Mavenoid Voice Assist, callers can receive a link via SMS that opens a visual experience — whether it’s a step-by-step guide or a direct link to the exact spare part they need. No searching. No guesswork. Just the next best step toward resolution.
Voice Assist intelligently manages performance at scale by dynamically selecting between multiple large language models, speech-to-text, and text-to-speech providers in real time.
Optimized for language, latency, and quality, it ensures enterprise-grade uptime, responsiveness, and consistency across every interaction, even during peak demand.
Voice Assist extends beyond calls as part of a unified AI-powered support platform. By using the same knowledge adapted to every channel, it delivers connected experiences, consistent outcomes, and eliminates silos that too often frustrate customers and teams.
Plug Voice Assist into your CCaaS, CRM, PIM, ERP, IoT systems and more on our low-code platform. With real-time data driving every step, automation gets smarter, handoffs get smoother and customers get faster resolutions.
“Even in the first few weeks, our voice assistant
handled thousands of calls & immediately took pressure off our support team. It’s already saving us time and resources while giving customers quicker access to help.”
Mavenoid is ISO 27001 certified, SOC 2 Type II audited and fully compliant with GDPR, HIPAA and WCAG standards. Designed for enterprise needs, our platform includes built-in security, data privacy and governance at every layer. You can confidently scale AI across teams, regions and highly regulated industries.
